Privacy Policy

Last updated: September 10, 2026

OVRHAUL operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OVRHAUL is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Payment card data is collected and processed directly by our payment processor and is not stored on our servers.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill and ship your orders internationally, to remember your preferences and items you are interested in, to send notifications related to your account, to process returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for cross-border shipping and customs documentation, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our Services.

  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, and to maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including customs and import/export regulations applicable to international shipments, and to enforce or investigate potential violations of our policies.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. As a general guide:

  • Order and transaction records are retained for the period required by applicable commercial and tax law in the jurisdictions where we operate.

  • Account information is retained for as long as your account remains active, and deleted or anonymized within a reasonable period after account closure upon request.

  • Marketing communication data (e.g., email subscription status) is retained until you unsubscribe or request deletion.

  • Customer support communications are retained for a reasonable period to resolve disputes and improve our Services.

You may request deletion of your personal information at any time, subject to our legal retention obligations, by contacting us as described below.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify and other vendors who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and international shipping and logistics.

  • With payment processors engaged to securely process your transactions.

  • With shipping and logistics carriers and customs brokers, to the extent necessary to deliver your order and complete required customs declarations for international shipments.

  • With business and marketing partners to provide marketing services and advertise to you. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising purposes.

  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger, or to comply with applicable legal obligations, enforce our policies, and protect the rights of OVRHAUL, our users, or others.

We do not sell your personal information to third parties for monetary consideration.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Region-Specific Disclosures

United States. Depending on your state of residence, you may have rights under applicable U.S. state privacy laws, including the right to know, delete, correct, and opt out of the sale or sharing of your personal information for targeted advertising. You may exercise these rights by contacting us using the details below. We do not knowingly sell personal information of minors under 16 without affirmative authorization.

European Economic Area and United Kingdom. If you are located in the EEA or UK, we process your personal information on the legal bases of contract performance, legitimate interest, consent, and compliance with legal obligations, as applicable. Where we transfer your personal information outside the EEA or UK — including to our service providers and to our business operations in South Korea — we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the UK authorities. You have the right to lodge a complaint with your local data protection authority.

Australia. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), to the extent applicable. If you wish to make a complaint about how we have handled your personal information, please contact us first using the details below; you may also refer unresolved complaints to the Office of the Australian Information Commissioner (OAIC).

Japan. We handle personal information of customers in Japan in a manner consistent with the Act on the Protection of Personal Information (APPI), including limiting use to disclosed purposes and taking reasonable measures to ensure data security. Where personal information is transferred outside Japan for processing (including to our service providers and business operations), we take appropriate measures to ensure a comparable level of protection.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security practices of such sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request deletion.

Security

We implement reasonable technical and organizational measures designed to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you avoid sending sensitive information to us through unsecured channels.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information, subject to certain exceptions permitted by law:

  • Right to Access / Know — request access to the personal information we hold about you.

  • Right to Delete — request that we delete personal information we maintain about you.

  • Right to Correct — request that we correct inaccurate personal information.

  • Right to Portability — request a copy of your personal information in a portable format.

  • Right to Opt Out — opt out of the sale, sharing, or use of your personal information for targeted advertising, where applicable.

  • Managing Communication Preferences — unsubscribe from marketing emails at any time using the link provided in our emails. You may continue to receive non-promotional communications related to your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf, subject to verification.

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date above.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Email: contact@theovrhaul.com