Refund Policy
Last updated: September 10, 2026
You may return any eligible product purchased on theovrhaul.com within 14 days of delivery, subject to the guidelines below.
HOW TO START A RETURN
- Submit a return request through our Returns Portal (or by emailing contact@theovrhaul.com) within 14 days of delivery.
- Our customer support team will review your request and send you a return approval email, along with a Return Authorization (RA) and instructions, within 1 business day.
- This approval email is required to complete your return — returns sent without prior authorization may not be accepted.
- Once approved, package the item securely with all original tags and packaging included, and follow the shipping instructions provided in your approval email.
RETURN CONDITIONS
To be eligible for a return, your item must be:
- Unused, unworn, and in its original condition
- In its original packaging, with all tags attached
- Accompanied by valid proof of purchase
Items that do not meet these conditions will be sent back to you and the return will be refused. Products marked as final sale are not eligible for return.
PROCESSING TIME
Once your returned item arrives at our facility, please allow up to 10 business days for your return to be inspected and processed. If the item is damaged or does not meet the conditions above, it will be returned to you and the refund request will be denied.
Repeated or irregular return activity may, at our discretion, result in the refusal of future orders.
RETURN SHIPPING COSTS
Return shipping costs are the customer's responsibility, except where a product arrives damaged, defective, or incorrect, in which case we will cover the cost of return shipping. Original shipping charges are non-refundable.
REFUNDS
Once your return is approved and processed, your refund will be issued to your original payment method, and you will receive a confirmation email. Depending on your payment method, funds may take additional time to appear in your account:
- Credit/debit card (Visa, Mastercard, American Express, etc.) — refunded to the original card
- PayPal — refunded to your PayPal account
- Apple Pay — refunded to the original payment method linked to Apple Pay
- Shop Pay — refunded per Shopify's standard processing timeline
If you receive a refund confirmation email but have not received the funds after a reasonable period, please check with your bank or card issuer first. If they cannot locate the transaction, contact us at contact@theovrhaul.com.
EXCHANGES
We currently do not offer direct exchanges. If you would like a different size or product, please return your original item for a refund and place a new order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us at contact@theovrhaul.com within 14 days of delivery with your order number and photos of the item. We will arrange a replacement or full refund, including return shipping costs, at no cost to you.
QUESTIONS
For any questions about our return or refund process, please contact us at contact@theovrhaul.com. For details on how these rights apply in your jurisdiction, see our Terms of Use.