Shipping & Returns
Shipping
Free Worldwide Shipping
Free Worldwide Shipping
All orders ship free of charge, worldwide.
Processing
Once your order is received, we review your selected product and options and complete a final inspection before dispatch. Orders ship within 10 business days.
Delivery Times
All orders are shipped by express air. Estimated delivery times after dispatch:
- Japan: up to 5 business days
- United States & Canada: up to 10 business days
- Europe & United Kingdom: up to 12 business days
- Australia & New Zealand: up to 10 business days
- Rest of the world: up to 14 business days
Delivery times may vary due to customs clearance or local carrier delays.
Order Tracking
Once your order ships, we will email you a tracking number. If you don’t see our email, please check your spam or junk folder.
Duties & Taxes
- United States: Import duties are included in the price. No additional charges will be due on delivery.
- All other countries: Import duties and taxes may apply, as set by your local customs authority. These are not included in the price and are payable by the recipient upon delivery.
Returns
Damaged or Defective Items
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue. We will provide a free replacement or a full refund, including any import duties and taxes, and cover all related shipping costs.
Change of Mind
You may request a return for a change of mind within 14 days of delivery, subject to the conditions below.
Returns – Conditions
- Protective film and stickers must remain intact.
- Items must be unworn. Trying on the bracelet indoors to check the fit is permitted only while the protective film remains in place.
- Items must be free of scratches, marks, deformation, stains, and odors.
- All original contents and packaging must be included, including the sizing tool, box, pouch, and card.
- Once your return is approved, the item must be shipped back within 7 days.
Returns – How to Return
To request a return, click the Contact button below and submit your order number and reason for the return. Please select “Returns & Exchanges” as the topic.
Returns sent without prior approval will not be accepted. Please use a tracked shipping service and mark the customs declaration as “Returned Goods.”
For change-of-mind returns, return shipping costs are the customer’s responsibility, as is any loss or damage in transit. We recommend using an insured shipping service.
Refunds
All returns are inspected upon arrival. Items that do not meet the conditions above will not be refunded and will be sent back at the customer’s expense. Approved refunds are issued to your original payment method within 5–10 business days after inspection. Original shipping costs, import duties, and taxes are non-refundable.
Sizing
Every bracelet ships with removable links and a sizing tool, so you can adjust the fit at home. Need more links for a larger wrist? Contact us, and we’ll send additional links free of charge.
Exchanges
Each colorway is produced in a limited run. To change color or case size, please return your item and place a new order, subject to availability.
Pre-orders
Pre-orders may be cancelled for a full refund at any time before shipment.